Terms of sale

About Frameout

Frameout is the registered business name of Arafat Tehsin, an Australian sole trader, ABN 95 276 908 542, based in New South Wales

Products, prices and orders

Frameout offers the curated photographs, frame sizes and prices shown on the site. Prices are in Australian dollars. Frameout is not currently registered for GST, so GST is not charged. Online orders are limited to five frames in total

Placing an order is an offer to buy. Stripe first authorises the order total on the customer's card, which may appear as a pending transaction but is not a completed charge. Frameout accepts an order only when it captures that authorised amount and sends an acceptance email. If Frameout cannot accept the order, the authorisation is released without capture; the customer's bank may take time to remove the pending hold

Production and presentation

Frames are printed and assembled to order. The current production window is 5–7 business days before delivery. Colours and proportions are represented as accurately as reasonably possible, but screens can display colour differently from a finished print

Delivery

Delivery is available to supported Greater Sydney postcodes for a flat $20 per order. Eligibility is checked from the submitted suburb and postcode, and the delivery fee is shown in the final total before payment. Customers are responsible for providing a complete and accurate delivery address and a phone number that can be used to coordinate delivery

Payment and cancellations

Payments are processed securely by Stripe. Frameout does not receive or store a customer's full card number. Card authorisations are available only for a limited time, so Frameout must accept and capture an order before the authorisation expires. A cancellation or order change may be requested by emailing orders@frameout.com.au before production begins. Because each frame is made to order, a request cannot be guaranteed once production has started

Consumer rights

Nothing in these terms excludes, restricts or modifies rights and remedies that cannot lawfully be excluded under the Australian Consumer Law. The returns and damage policy explains how to report a problem